UNDERSTANDING CONFLICT
COMBINING FIRMNESS AND HUMILITY
Addressing conflict efficiently will increase our chances of transforming a potentially harmful struggle into a growth opportunity both for ourselves and others. In this section you will learn the dangers and opportunities of dealing with conflict and also in understanding our different styles in handling it.
MAIN DOCUMENTS
REFLECTION
EXERCISE
INPUT
RESOURCES
ADDITIONAL DOCUMENTS
HANDOUT 1 KILLMANN'S CONFLICT MODEL
HANDOUT 2
DE-ESCALATING CONFLICT