UNDERSTANDING CONFLICT

COMBINING FIRMNESS AND HUMILITY

Addressing conflict efficiently will increase our chances of transforming a potentially harmful struggle into a growth opportunity both for ourselves and others. In this section you will learn the dangers and opportunities of dealing with conflict and also in understanding our different styles in handling it.

MAIN DOCUMENTS

REFLECTION

EXERCISE

INPUT

RESOURCES

ADDITIONAL DOCUMENTS

HANDOUT 1 KILLMANN'S CONFLICT MODEL

HANDOUT 2 

DE-ESCALATING CONFLICT